Who is responsible
CinchRoam is operated by RITRO at 416 Troy Graham Rd, Riegelwood, NC 28456-8679, United States. You can contact us about personal information at [email protected].
Information you provide
Information may include your name, email address, delivery and billing address, order details and the messages you send us. Account information is provided when you choose to register. Do not include full card numbers or card security codes in customer-service messages.
Information from using the store
Store use can involve device, browser, network and page-use information, along with cookies or similar storage used for shopping and account functions. Order information is handled through WooCommerce. Cloudflare is used for traffic analysis. The data involved depends on the function you use.
How information is used
We use relevant information to process and deliver orders, manage accounts, answer questions, handle returns and refunds, keep the store working, and understand traffic. These purposes relate to using the store, shopping and customer-service requests.
Service providers
Information needed to perform a service may be shared with providers involved in hosting, store functions, delivery, payment and traffic analysis. This includes the information needed to deliver your parcel or handle a payment. Service providers have their own responsibilities for the information they process.
Cookies and local storage
Shopping and account functions can use cookies or browser storage to keep the relevant state. Browser settings let you manage or remove storage, which may affect those functions. The shopping selection is kept separately from the personal information entered in checkout forms.
Retention and deletion
Customer information is retained while the store remains in operation, until the store closes. During that time, you may email [email protected] to request deletion. This statement describes our customer-data policy and does not set retention periods for independent service-provider logs or backups.
Security and your requests
No system can promise absolute security. Keep your account details private, and do not email passwords or full payment card information. You may contact us to request access, correction or deletion of your personal information, or ask questions about its use. We may need to confirm enough information to identify the relevant account or order.
Policy updates
This policy takes effect on 2026-10-20. Changes will be reflected on this page. Contact [email protected] with questions about the current policy.