Where we deliver
We sell and deliver to the United States, Canada, Australia and European Union countries. Orders are dispatched from our business address: 416 Troy Graham Rd, Riegelwood, NC 28456-8679, United States.
Order processing
Orders are processed in 2-3 business days, Monday to Friday. Weekends are not processing days. Processing time is separate from transit time.
Delivery time
Estimated transit time is 15-30 calendar days after dispatch. Delivery estimates are not guaranteed arrival dates. We email the tracking number when your parcel is dispatched.
Shipping charges
Shipping is free when the order amount is $65.99 or more. Orders below $65.99 are charged $5.99. Eligibility depends only on the order amount. There is no minimum number of items; a single item meeting the threshold qualifies.
Taxes and duties
Product prices include applicable taxes and duties. You do not need to pay additional taxes or duties for your order.
Changing an address
If your order is still being processed, email [email protected] to request an address change. We cannot change the address once the parcel has been dispatched. Please check your address carefully; delivery problems caused by an address you supplied incorrectly are your responsibility.
Delayed, lost or damaged parcels
Email [email protected] with your order number and tracking details if a parcel is delayed, lost or damaged. Include photos of the parcel and item if they arrived damaged. We will review the delivery information and arrange the appropriate next steps with you. See our returns policy for product issues.