Your return window
You may request a return or exchange within 40 days of the date you actually receive your order. The window starts on receipt, not on the order or dispatch date.
Eligible items
We accept returns and exchanges for new or lightly used products, as well as products with defects or quality problems. Describe the condition and reason for your request when contacting us. We do not add product-category exclusions to this policy.
How to request a return
Email [email protected] with your order number, the item and the reason for the return. Include photos when reporting a defect or quality issue. Contact us before sending an item back so we can provide the return instructions and address. Our business address is not automatically the return address.
Return shipping
For a change-of-mind return, you are responsible for return shipping. For a product defect or quality issue, we pay the return shipping costs. The same return window applies to both reasons.
Exchanges
Contact us first for the return address. Send the item according to the instructions provided; we arrange the replacement after the returned item arrives.
Refunds
We arrange your refund within 7 business days after receiving the returned item. Refunds go to the original payment method. This is the time to arrange the refund; the time it takes to appear in your account depends on the payment provider.
Order changes and cancellation
Contact [email protected] promptly if you want to change or cancel an order. We will check its processing status and tell you what can still be changed. For dispatched orders, follow the return request process.